Shipping policy

Where we ship

We ship to business and residential addresses in all 50 US states, including Alaska and Hawaii, and the District of Columbia. We don't currently ship to US territories, APO/FPO/DPO addresses or outside the United States. If you need delivery to one of these locations, contact us before ordering.

Shipping cost and delivery times

Handling time is the time it takes us to verify, inspect, pack and hand your order to the carrier. Orders placed before 2:00 p.m. Central Time on a business day begin processing the same day. Orders placed after the cutoff, on weekends or on US federal holidays begin processing the next business day. Total delivery time is handling time plus transit time, so most orders arrive within 4 to 7 business days.

Expedited shipping is available on request. Contact us before ordering for a quote.

Order verification

Because the RVG 6200 is a prescription medical device, we may contact you to confirm that the order is placed by or on the order of a licensed practitioner before it ships. See our professional-use notice. If we need information from you, the handling time starts once we receive it.

Tracking

When your order ships, we email you a tracking number. You can follow the shipment on the carrier's website at any time.

Insurance, signature and risk of loss

Every shipment is fully insured for its value and requires an adult signature on delivery. We are responsible for the package until it is delivered and signed for. If no one is available to sign, the carrier will leave a notice and attempt redelivery or hold the package for pickup.

Damaged, lost or missing packages

• Damaged on arrival. If the box is visibly damaged, note it with the carrier when signing. Contact us within 48 hours of delivery with your order number and photos of the box and contents, and keep all packaging. We'll arrange a replacement or full refund at no cost to you.
• Lost in transit. If tracking hasn't updated for 5 business days or the package doesn't arrive, contact us. We'll open a claim with the carrier and send a replacement or issue a full refund.
• Missing items. Report any missing item within 7 days of delivery and we'll ship it to you at no cost.

Address changes and cancellations

Please check your shipping address carefully at checkout. If you need to change the address or cancel the order, contact us as soon as possible. We can make changes until the order has been handed to the carrier. Cancelled orders are refunded in full to the original payment method.

Sales tax

Sales tax is calculated at checkout based on the shipping address, in states where we are required to collect it. Duties and import fees don't apply because we ship only within the United States.

Questions