Warranty

What's covered

Kashif A. Tai warrants each RVG 6200 sensor we sell against defects in materials and workmanship under normal clinical use for 12 months from the date of delivery. This warranty is provided by us, the seller, to the original purchaser.

What we'll do

If a covered defect appears during the warranty period, we will, at our option, repair the sensor, replace it with an equivalent unit in the same or better condition, or refund the purchase price. We pay shipping both ways for warranty claims within all 50 US states. A replacement unit is covered for the rest of the original warranty period.

What's not covered

• Physical damage such as bite marks, cracked housings, crushed, cut or kinked cables, or damage from dropping or impact.
• Damage from autoclaving, heat sterilization, immersion, or cleaning agents not approved in the manufacturer's user guide.
• Damage from use with incompatible hardware, incorrect installation, power surges, or use outside the manufacturer's instructions.
• Units that have been opened, modified or repaired by anyone other than us or a repair service we authorize.
• Disposable items such as hygienic sheaths and positioning accessories.
• Normal cosmetic wear that doesn't affect performance.
• Software issues, computer configuration, or practice-management integration, though we're happy to help you troubleshoot.

How to make a claim

1. Contact us at sensorhubdental@gmail.com or (972) 544-0003 with your order number, the sensor's serial number and a description of the problem. Sample images showing the fault help us diagnose it quickly.
2. We'll troubleshoot with you first, since many issues are resolved by software or driver settings.
3. If the sensor needs to come back, we'll send a prepaid insured label and a return authorization number. Clean and disinfect the sensor before packing it.
4. We aim to complete repair or replacement within 10 business days of receiving the sensor.

Manufacturer warranty and service plans

SensorHub Dental is an independent seller and is not an agent of Carestream Dental. Whether a sensor is also eligible for Carestream Dental's own warranty or service plans is determined by Carestream Dental under its terms. Contact Carestream Dental directly to confirm eligibility for your unit's serial number.

Limitations

This warranty is your exclusive remedy for defects in the product. To the extent permitted by law, any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states don't allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Questions